Service Advisor

Job Overview


The service advisor oversees the day-to-day running of diagnostic centers and ensures that the centers are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.


  • Must keep a professional appearance for self and entire facility
  • Responsible for all maintenance reminders and appointment booking
  • Ensures that the vehicle has courtesy items
  • Greet customers when they arrive at the service center and ensures that all their needs are attended to
  • Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed
  • Ensures that a walk-around check is conducted on the vehicle with the customer
  • Consult with operators and technicians about necessary repairs and possible repair/price options to resolve customer complaint
  • Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
  • Answer questions about service outcome (after consulting with operators and technician if necessary)
  • Advise customers about warranty protections and potential cost savings
  • Help customers decide on additional job discovered
  • Responsible for all payment cash/card/transfer
  • Manage and oversee the service center’s workflow and scheduling
  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
  • Explains work details to the customer
  • Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral
  • Responsible for post service follow up
  • Document and resolves all customer complaint as much as possible
  • Responsible for diagnostics centers revenue assurance and growth
Job Detail
  • Minimum Years Of Experience3-5 years
  • Minimum DegreeHND
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