Job Overview
JOB PURPOSE/JOB SUMMARY
The service advisor oversees the day-to-day running of diagnostic centers and ensures that the centers are operated on standard service procedures to enhance high customer satisfaction and revenue assurance.
ESSENTIAL JOB FUNCTIONS
- Must keep a professional appearance for self and entire facility
- Responsible for all maintenance reminders and appointment booking
- Ensures that the vehicle has courtesy items
- Greet customers when they arrive at the service center and ensures that all their needs are attended to
- Receives the customer complain and ensures that they are properly documented on the check-in-sheet and repair order and filed
- Ensures that a walk-around check is conducted on the vehicle with the customer
- Consult with operators and technicians about necessary repairs and possible repair/price options to resolve customer complaint
- Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
- Answer questions about service outcome (after consulting with operators and technician if necessary)
- Advise customers about warranty protections and potential cost savings
- Help customers decide on additional job discovered
- Responsible for all payment cash/card/transfer
- Manage and oversee the service centerās workflow and scheduling
- Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
- Explains work details to the customer
- Ensures that the customer leaves with a positive impression and a very high tendency of repeat visit and referral
- Responsible for post service follow up
- Document and resolves all customer complaint as much as possible
- Responsible for diagnostics centers revenue assurance and growth
Job Detail
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Minimum Years Of Experience3-5 years
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Minimum DegreeHND