General Manager 

Job Overview

Supervises: Accountant, Procurement Manager, HR Manager, IT Manager, and, Operations & Logistics Manager.

Sector:  Digital Media, Advertising and Event Management.

Job Scope

• The candidate will be responsible for the day-to-day efficient and effective running of the company.
• Planning and directing the accounting, procurement, HR, IT and operations & logistics functions.
• Driving the implementation and take up of new processes, policies, methodologies and ultimately new ways of working and culture.
• Leading the company’s long-term organizational strategy and planning.

Principal Duties and Responsibilities: 

Accounting 

• Financial planning, management and reporting, including ensuring that financial records are accurate, up-to-date and available in a timely manner.
• Developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial statements and legal compliance.

Procurement  

• Monitoring and controlling budgets for contracts, equipment, and supplies.
• The development of RFPs, bids, contracts, agreements and negotiations for the procurement of agency goods and services.
• Ensuring a proper vendor management system is in place and in use.
• Reviewing and approving procurement and payment of invoices.

Human Resources 

• Developing and implementing HR strategies and contributing information, analysis, policies, procedures, methods, guidelines and recommendations to strategic thinking and direction; and, establishing HR objectives in line with corporate goals.

• Developing HR financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; establishing department accountabilities; measuring and analysing results; initiating corrective actions; minimising the impact of variances. 

• Ensuring compliance with federal, state, and local legal requirements.

Admin 

• Directing the provision of administration services across the business, including but not limited to, maintaining efficient and accurate records both online and offline; clerical and admin support to the different departments; online research; offline filing, cataloguing and retrieval; and, efficient office and admin systems.

Operations 

• Directing the professional and efficient management of the operations, logistics and inventory of the company and its Rent A Rig division.
• Facilities and inventory planning and allocation; maintenance, repairs and replacement; and management of operations services provided by third parties.
• Responsibility for the IT infrastructure for the company, including the planning and budgeting; vendor management and resourcing; implementation of the necessary tools and services (for instance, software and hardware installations; systems administration and general computer support; server/s; upgrades; software license management; network and printer support; security measures and a disaster recovery plan; and, general helpdesk functions for the company operations).

• Driving the company’s paperless office and digital-first goals and agenda; enforcing best practice measures across the company’s projects, processes, functions and operations; and, ensuring preparedness for compliance audits.

Others 

• Analysing current processes, recommending and implementing procedural or policy changes to improve cross-company operations and save costs.
• On-going organisational planning and strategic business consultancy.
• Management of, and, providing leadership, motivation, direction, support and training, to and for, direct reports.
• Constantly communicating with all stakeholders to keep them updated, including attending meetings and preparing regular reports.
• Undertaking any necessary duties to ensure a first-class service is provided always.
• Being an ambassador for the business always.

Qualifications, Competency & Skills Required: 

• Bachelor’s degree in Finance, Accounting, Business or Public Administration.
• Microsoft Office, fiscal (budget and accounting), project management, analytical/problem solving and negotiation skills.
• A minimum of twelve years’ related experience, including supervisory experience.
• Experienced Microsoft Office user, particularly Word, Excel and PowerPoint.
• Experienced database, financial and warehousing software user.
• Competent Internet, email and Google applications user.

Candidate Abilities & Personality Profile: 

• An organised and assertive individual who is proactive, creative, and resourceful.
• An outstanding team player and a self-starter, able to work on own initiative with minimum supervision.
• Great at staying calm and diplomatic under intense pressure.
• Able to manage own time and prioritise work to ensure deadlines are met and targets achieved and take personal responsibility for own work and actions.
• Works well within a secure and confidential environment, maintain confidentiality and demonstrate tact and diplomacy always.
• Uses own initiative and capable of making simple, as well as business-critical decisions, when necessary, and, respond well to challenges.
• Clear verbal communicator with an excellent telephone manner.
• Able to work accurately with excellent attention to detail always.
• Ability to liaise with staff at all levels, both internally and externally.
• Able to develop excellent working relationships both internally and externally.
• Excellent organizational skills.

Demonstrates strong interpersonal skills and a professional manner and approach always, including an equable temperament and tone, and neat appearance.

Key Performance Indicators: 

• Efficiency of the company’s tax and financial records.
• Effectiveness of financial strategy and planning.
• Comparative costs savings achieved per cost line, project and quarter.
• Internal customer satisfaction.
• Staff performance and turnover levels.
• Internal process quality and efficiency and profitability of operations.
• Decreasing levels of network failure, loss of connectivity and other IT downtime.
• The comprehension and adoption of changes and a new culture by all employees.
• Efficiency and effectiveness of the company’s administration.
• Quality of work: at a world-class standard that surpasses the ‘wow’ factor.